401020 Professional Practice Experience 6


Students will pick one case scenario for reflection.The case scenarios include:

Medical emergencyMedication error

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Conflict between employees

To complete the parts below, use the GIBBS Reflective Cycle (Gibbs 88).1.

Description: Please describe the case scenario you’ve chosen to reflect upon. You should focus on the main details such as who was involved and what happened.2.


Describe why this might have been the case.3.

Evaluate: Draw a conclusion based upon the positive or negative aspects of the situation.4.

Analyse: Refer to academic sources for reasons the incident took place.5.

Conclusion: Write down the lessons you’ve learned from this experience.6.

Action Plan: Summarize what you have learned and how you can improve your practice in future situations.

Answer to Question: 401020 Professional Practice Experience 6

This is me as a nurse who works on the CPU Ward.

I was working on a set medical observation for my patient and noticed that one the senior nurses (who are registered) suddenly became mad at me.

She raised her voice to shout at me.

She demanded even more information about my work. She did not wait for me to respond before telling me that I was doing the work incorrectly.

She said again, in an angry tone, that she doesn’t have the time for unfinished work.

Just as I was about leave the room to go check on another patient I hear her shout at me. She stated that incompetent nurses such as me cannot be trusted and should get out of the way as soon as possible.

She also suggests that I take Mr Jones, who is still in bed 9, to get a shower.

Throughout the entire shift she refused to work with us and was unwilling to teach us anything.

I feel this was a situation that occurred on the CPU ward with a senior nurses. It was too abrupt for me to recognize her point-of-view and respond.

I didn’t want to make her mad.

I also did not intend to make her mad.

I couldn’t follow her orders to go and check on another patient. She then returned and started screaming again.

She even criticized my abilities, declaring that I was an incompetent nurses.

It was very harsh and judgmental of her to say that she could not work alongside me as a new nurse.

I felt extremely depressed at being judged. The senior nurse also seemed too harsh for someone like me.

The whole incident was caused by the possibility of the senior nursing staff being in absolute control or having a grudge against a trainee.

Therefore, I believe she reacted in that way before I realized my mistake.

Conflict arises when individuals take hostile positions that are common in groups and communities.

The triggering factors that can cause conflict include misunderstandings or lack of professional engagement, role disputes and shortage of resources.

Conflicts should be avoided wherever possible and managed.

Individuals in high-ranking positions should take the initiative to avoid conflict, especially in large companies and hospitals that require a uniform and dedicated team to care for patients.

My opinion is that nurses should use discussion techniques and dialogue to mediate workplace conflict and work with people effectively.

The nurses must talk to each other, understand the problem, then discuss and finally work together (Endacott and others, 2015).

A congenial working environment is key to ensuring that the organisation’s proper management can be achieved. It should allow nurses to work with trainees and managers without any misunderstandings.

As well as the ability of the nurses to work in various wards, it is essential that they are able to work together and deal with any issues at work.

Johansen suggests that you avoid incompetent nurses, even if they are senior, who can’t deal with junior nurses and trainees, or are unwilling or unable to teach them the nuances of work.2012).

If all members of an organisation feel passionate enough to serve, and are willing to work together and solve all the problems together, then a work unit will not function well as a whole.

In order to maintain a calm workplace environment, it is forbidden for employees to engage in verbal fights. They might even feel bad later.

It is clear that any situation can be solved by effective communication, positive attitude towards work, positive communication and the ability manage responsibilities.References:Clark, C. M., Ahten, S. M., & Macy, R. (2013).

Students in nursing can be prepared to deal with incivility by using problem-based learning.

Clinical Simulation for Nursing, 9(3), E75-E83.Endacott, R., Bogossian, F. E., Cooper, S. J., Forbes, H., Kain, V. J., Young, S. C., & Porter, J. E. (2015).

Leadership and teamwork when faced with medical emergencies: performances of nursing students, registered nurses, and a simulation patient.

Journal of clinical nurses, 24(1), 90-100.Gibbs, G. (1988).

The reflective cycle.

Kitchen S (1999) An appraisal method of reflection and clinical supervision.

Br J Theatre Nurs. 9(7): 313-7.Johansen, M. L. (2012).

Keep the peace: Conflict management strategies of nurse managers.

Nursing Management, 42(2), 50-54.Thompson, J. (2012).

The power of transformational leadership is a way to improve workforce competencies. Managers organize employees and work hours, and ensure that staff have the right mix of skills.

Juliana Thompson shows how senior nurses may integrate their leadership and management roles in order to achieve these goals.

Nursing Management, 18(10). 21-24.